Shipping & Returns

Shipping

We ship using USPS Priority Mail. Free shipping is offered for orders $75 and above. (Please note that this total is before any applicable taxes are applied.) We currently only ship to destinations within the United States.

All orders will be shipped as quickly as possible, Monday through Friday. Be advised that any product shipped on Friday could end up stuck in a warehouse,  waiting for delivery the following week, which could expose the order to environmental conditions outside of our control (heat, cold, ...). Due to the nature of the products on the order, this could result in melting in the summer months. Please place your order accordingly. 

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at support@vannalei.com.

Return / Refund Policy

At VannaLei, customer satisfaction is one of our primary concerns. We will attempt to make right any issues that may occur.

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

We do not accept returns on used products. 

If you wish to return your item, we must receive your request within 30 days of the date you received your item.

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.